FAI Summit FAQs

Who is the FAI?

The Functional Aging Institute (FAI) is an organization dedicated to training fitness professionals to work with aging populations. They focus on evidence-based strategies to improve the health, function, and quality of life of older adults through functional fitness training. FAI offers certifications, workshops, and continuing education programs to help trainers specialize in working with seniors.

What is the refund policy?

FAI's ultimate goal is for your experience to be the best it can be, but we understand life happens. If you need to cancel your registration, you may do so anytime before May 12, 2025, for a full refund or transfer your registration to someone else at no charge by emailing partnerships@issaonline.com. If we receive your cancellation between 2/15/25 and 5/12/25 you will receive a full refund, less a $25 processing fee. Within 30-days (or from 5/12/25 to 6/12/25) there are no refunds, however, if you'd like to transfer your registration to someone else you may do so at no charge.

Who should attend?

This event is ideal for EVERYONE in the fitness industry: Personal trainers and group fitness instructors, Physical therapists and healthcare professionals, Gym owners and studio operators, Anyone interested in functional aging and senior fitness.

If I can’t attend live will the recordings be available?

If you've upgraded, you can sit back and relax because even if you're late to a session or miss one, you may go back and watch any session at any time! The upgraded registration allows you to stream sessions at your convenience for the next 6 months for only $49.

Can I earn CEUs for attending?

Yes, continuing education units (CEUs) may be available for attending the summit. More details on CEU eligibility will be provided on the event website.

Will I have the opportunity to ask questions?

Absolutely! Many sessions will include live Q&A opportunities where you can interact with presenters and ask questions in real time.

How do the sessions work exactly?

All sessions will start PROMPTLY at their scheduled time. You may jump around to other sessions scheduled at the same time as well. Breakout sessions will be conducted either live or semi-live. A semi live session means that the session is pre-recorded yet the speaker is in the virtual room during the session playback answering questions in real-time. Many additional sessions throughout the conference are conducted LIVE!

Technical issues: My video quality of the sessions is choppy and/or pixelated...why?

The quality of the session playback is entirely tied to your internet connection. Please ensure you are connected via a high-speed connection without any other applications running in the background to ensure the highest quality sound and video. We also highly recommend you restart your computer or device prior to attending the conference.

Have comments or need more help

If you have question related to FAI, the Summit, it's content or presenters, you can reach out to ISSA via partnerships@issaonline.com.
If you have questions about the event platform, or any other general questions, you can reach the SUCCEED! team via succeed@fbafitness.com, or by interacting with the chat box in the bottom-right corner of this page. We are always here to help and we'd love to hear from you.